FINE & CLASSIC

COMPLAINTS PROCEDURE

Fine & Classic Marine Ltd is committed to providing a professional and high-quality service to all clients and customers. However, if something goes wrong, we want to hear about it so we can investigate the matter and improve our services.

If you have a complaint regarding Fine & Classic LLP, please submit it in writing, including as much detail as possible.

Complaints can be sent by email or post to:

Fine & Classic LLP
Main Road
Salcombe
TQ8 8NA

📧 enquiries@fineandclassic.co.uk
📞 07487882689

What Will Happen Next?

1. Acknowledgement

We will acknowledge receipt of your complaint within three (3) working days of receiving it. We will also provide you with a copy of this complaints procedure.

2. Investigation

Your complaint will then be investigated. This will normally be carried out by a senior member of staff or management, who will review the relevant information and speak with the staff members involved.

We will send you a formal written response outlining the outcome of the investigation within fifteen (15) working days of sending the acknowledgement.

3. Review Stage

If you are not satisfied with the outcome, you may contact us again requesting that the matter be reviewed.

At this stage, the complaint will be reviewed by a different senior member of staff or company director, who was not directly involved in the original investigation.

We will provide our final written response within fifteen (15) working days of receiving your request for a review.

Further Action

If you remain dissatisfied after completing our internal complaints procedure, you may choose to seek independent advice or mediation, or pursue the matter through the appropriate legal channels if necessary.

We aim to resolve all complaints fairly, promptly and professionally.